Refund policy

HeelSnaps® Return Policy

At HeelSnaps, we strive to ensure your complete satisfaction with our products. If, for any reason, you are not satisfied with your HeelSnaps product, we are here to assist you.

General Return Policy:

• To initiate a return, please mail the pair back to the address provided below.
• Include a copy of your receipt, clearly indicating the purchase made within the last 60 days.
• Upon receipt of the returned item and verification of the purchase, you will be eligible for a full refund of your purchase price.

Address for Returns: HeelSnaps HeelSnaps PO Box 19029, Toronto ON M5S 3C9

Size Exchange Policy:

• If you purchased a size 2 and require a smaller size, or purchased a size 4 and need a larger size, we regret to inform you that we are currently in the process of developing sizes 1 and 5, and they are not yet available.
• In such cases, a refund will be issued for your purchase, and we appreciate your understanding as we work to expand our size range.

We value your satisfaction and appreciate your trust in HeelSnaps. If you have any further questions or concerns, please do not hesitate to contact our customer support at info@heelsnaps.com

Thank you for choosing HeelSnaps!